Order & Payment FAQs
How can I place an order?
Browse our collection, select your products, and add them to your cart. Continue to checkout, enter your details, and confirm your order. It's just simple!
What payment methods do you accept?
We accept payments through Cash on Delivery (COD) Debit Card, Credit Card, or Net Banking. We also support online payment options like Paytm and GPay.
Can I change or cancel my order after placing it?
Orders can be modified or cancelled within 30 minutes of placement. After that, please contact our customer service for assistance. We’ll do our best to accommodate your request.
How will I know if my order has been confirmed?
You’ll receive an email confirmation with your order details and a tracking number. If you don’t see it, check your spam folder or reach us for help.
Shipping & Tracking FAQs
What are your delivery options?
We offer standard, express, and next-day shipping options. Delivery times change based on your location and the shipping method selected at checkout.
How can I track my order?
Once your order is shipped, you’ll get a tracking number through email. Use this number on our shipping partner's website to track your package.
Do you ship internationally?
Yes, we offer international shipping to selective countries. Shipping fees and delivery times will vary based on your location.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the estimated delivery time, please kindly contact our client support team. We’ll help you find your package and resolve any issues.
Returns, Exchange & Refund
What is your return policy?
You can return products within 30 days of receipt for a full refund or exchange. Items must be unworn and in their original condition with the price tag.
How do I initiate a return or exchange?
To start a return or exchange, visit our returns portal on our website, fill out the form, and follow the instructions given for shipping your item back.
Will I be refunded for return shipping costs?
Return shipping costs are typically the responsibility of the customer unless the return is due to an error on our part. We’ll cover the return shipping for damaged or incorrect items.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive your returned item. You’ll receive an email notification once your refund is complete.